992 Privacy Policy – How We Protect Your Data
At 992, user privacy is a priority. This policy clearly explains what information we collect, how it is used, and the steps we take to keep your data safe at all times.
Effective date: 1 January 2026. This policy is subject to amendment from time to time.
What Information Do We Collect from You?
When you register or use the 992 platform, we collect several categories of information necessary to provide a secure and properly functioning service.
Account Information
This includes your full name, email address, phone number, date of birth, and encrypted password. This information is required to verify your identity and ensure only you can access your account.
Device & Browser Information
We automatically record device type, operating system, browser type, IP address, and screen resolution when you access the 992 platform. This information helps us detect suspicious access and optimise the user experience across different devices.
MYR Payment Information
We record transaction history including deposit amounts, withdrawals, and payment methods used (e.g. Touch 'n Go, FPX). Full card numbers or bank account details are not stored on our servers — these are handled by certified third-party payment processors.
Platform Usage Data
This covers betting records, games played, session duration, navigation clicks, and interface interactions. This data is used to improve our services and identify any unusual activity.
- Registration personal information
- Device and browser data
- Transaction history in RM
- Platform usage records
- Cookies and session data
How Is Your Information Used?
Managing your account, processing MYR deposits and withdrawals, sending important notifications, and keeping the platform running smoothly at all times.
Detecting and preventing unauthorised access, fraudulent activity, money laundering, and platform abuse. 992 uses data analytics to identify unusual activity patterns.
Analysing aggregated usage patterns to improve the interface, enhance performance, and tailor content to the needs of Malaysian users.
Sending information about transactions, account security updates, changes to terms, and important notifications related to your use of the 992 platform.
How Do We Use Cookies & Tracking?
Cookies are small text files stored on your device when you visit the 992 platform. We use several types of cookies for different purposes.
Session Cookies used to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
Preference Cookies stores your preferred language and display settings so you do not need to reconfigure them each time you visit the platform.
Analytics Cookies helps us understand how users interact with the platform as a whole. This data is collected in aggregate and cannot be used to identify any individual user.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect platform functionality, including the ability to stay logged in.
Data Storage, Security & Third-Party Sharing
How We Store & Protect Your Data
All 992 user data is stored on secured servers and accessed only by authorised personnel. All communication between your device and our servers is encrypted via SSL protocol, ensuring your data cannot be intercepted in transit.
Your password is never stored in plain text — it is encrypted using a secure hashing algorithm before being saved. Neither 992 nor any of our staff can view your password.
Your data is retained for as long as your account remains active. Once an account is closed, data will be deleted or anonymised within a set period, unless a longer retention period is required to comply with legal or regulatory obligations.
Third-Party Sharing
992 does not sell or rent users' personal data to any third party for marketing purposes. However, we may share necessary information with:
- Payment processors that help handle MYR transactions securely
- Technical service providers who assist in running the platform infrastructure
- Relevant authorities where required by Malaysian law
All third parties working with 992 are bound by strict confidentiality agreements and are only permitted to process data for specified purposes.
- SSL encryption for all communications
- Passwords encrypted with secure hashing
- Server access restricted to authorised personnel
- Continuous monitoring for suspicious activity
- Regular data backups to prevent loss
- Data deletion upon account closure
What Are Your Rights as a 992 User?
You have the right to request a copy of the personal data we hold about you. Requests can be submitted via our support email and will be processed within a reasonable timeframe.
If any of your personal information is inaccurate or incomplete, you may request a correction through your account settings or by contacting the 992 support team.
You may request deletion of your personal data by closing your account and submitting a formal request. Deletion will be carried out subject to applicable legal obligations.
992 reserves the right to update this privacy policy at any time. Changes will be published on this page with a revised amendment date. Continued use of the platform following any changes constitutes acceptance of the amended policy. We encourage you to review this page periodically. For any privacy-related enquiries, contact us at [email protected].
Have Questions About How We Handle Your Data?
The 992 support team is on hand to answer any questions about privacy, account security, or how to manage your personal data on our platform.